A to Z – SERVICE DIRECTORY  

Dear guest,

Welcome to Madeira Island and Savoy Signature.

We thank you for choosing the Royal Savoy Hotel for your stay in Funchal.

Since the early 1900s, the Savoy has been welcoming European gentry to Madeira’s fair shores, whether for health reasons on a convalescence tour in warm and friendly surroundings or as an escape from the often harsh and severe winters of Northern Europe. Past visitors sought refuge for weeks and frequently months in this desirable location, falling under the magical enchantment of the Island’s natural awe-inspiring beauty, blessed with a wonderful year-round mild climate and the traditionally warm and friendly hospitality of its people.

For almost 100 years, the Savoy’s reputation for service excellence has grown worldwide, making it one of the finest places to stay on Madeira Island. Today, the Royal Savoy Hotel offers an authentic resort experience where guests can enjoy various facilities and services.

Furthermore, the Savoy Signature has created its exclusive Vacation Club, offering guests the opportunity to own holiday property based on the deluxe accommodation of the Royal Savoy Hotel. To view the facilities on offer and learn more about the Royal Savoy Vacation Club, please contact the Vacation Club Ownership Services at extension number 11547 or visit our office on the ground floor of the Royal Savoy Hotel. Our dedicated and professional team is ready to provide you with full details.

In today’s fast-changing world, where technology has increasingly become the norm, we at The Savoy Signature strive to ensure that you receive that special “personal touch.” Any interaction you have with our staff members will be genuine and memorable, leaving you with fond memories of the people, not just the chandeliers or the furniture. After all, vacations are meant to reward one’s inner soul, and by getting to know your wants and needs, we endeavour to please and meet all of your expectations!

In closing, please be assured that we aim to provide you with personal service of the highest standard, genuinely warm and friendly hospitality, and attention to your every need. Please do not hesitate to contact our management team for any further information or assistance you may require to make you feel more “at home.”

Our goal remains our ongoing dedication to making your stay truly pleasurable!

With best personal regards,

Luísa Correia
Hotel Director
Royal Savoy

 

GENERAL INFORMATION

 

A
ADAPTORS
The local voltage is 220V. If you need an adaptor, please contact the reception (ext. 9).
AIR CONDITIONING
All rooms and suites have individually controlled air conditioning. The air conditioning switches off automatically when windows are open.
ANIMALS
Pets are not permitted.

 

B
BABYSITTING
Please ask at reception 24 hours in advance.
BUSINESS CENTRE
For photocopying, fax, access to computers, printers and other devices, please ask at reception.
This is a paid service.

 

C
CAR HIRE
To hire a car with or without a driver, please contact the reception (ext. 9).

CHECK-OUT TIME
Your room must be vacated by noon on your departure date. Should you require a late check-out on your departure date, please contact the reception desk. An additional fee may be applied for late check-out. RSVC Members at 10am.

CHEQUES
Personal cheques are only accepted if endorsed or authorised by the hotel management.
Cheques from foreign banks are not accepted.

CHILDREN
Always supervise children/teens under your guardianship.
Children/teens should always take into consideration their own as well as other guests’ welfare and safety.
Please respect the operating hours of the different facilities and services.
Noise levels in public areas should be kept to a minimum at all times.

COMPUTER
There is a computer on the first floor that you may use, free of charge.

CREDIT CARDS
The credit cards accepted are: Visa, MasterCard, American Express and Diners.

 

D
DOCTOR AND DENTIST
Should you require the services of a doctor or dentist, please contact the reception desk (ext.9).

DOCUMENT SCANNING
Service available, please contact reception.

DRYING CLOTHES
Please refrain from hanging clothing outside on your room balcony.

 

E

EMERGENCY
In case of emergency, please contact the reception (ext. 9).

EMERGENCY AND SAFETY PROCEDURE
Our hotel has an emergency and safety procedures and we encourage you to read the information in this directory.

ENTERTAINMENT
Please see our daily programme on display on the hotel’s ground floor (floor 0).

ENVIRONMENTAL POLICY
Our hotel has an environmental policy that can be read in this directory.

EXCURSIONS
We are happy to inform you about the range of excursions and other activities available. Please ask reception for assistance in booking.

 

F
FOOD SAFETY POLICY
Our hotel has a food safety policy that can be read in this directory.

 

H

HOUSEKEEPER
For this service please contact the reception (ext. 9).

 

I
INTERNET
Free Wi-Fi is available throughout the hotel. For assistance with Streaming Devices, please contact Reception.

 

K
KEYS
The room keys are magnetic cards. They are valid from check-in until noon on the day of your departure. They should be returned to reception when you check-out. RSVC members check out until 10:00.

 

L
LAUNDRY
Laundry bags and order forms are available in your room (inside dressing table draw). Please fill in the laundry list, put it on the bag, leave the bag in your room and inform the reception desk.
The hotel cannot be held responsible for any eventual damage to clothing. In case of damage or loss and the responsibility of the hotel/laundry is proven, liability is limited to five times the price charged for the service provided.

LIBRARY
It is located on floor 1, Mezzanine. This area features numerous books in several languages and is open daily.

LOST & FOUND
Should you lose or find any item, please contact the reception desk.

LUGGAGE
Should you require assistance with your luggage, please contact the reception desk. Luggage can be stored by the reception in the storage room.

 

M
MAINTENANCE
Should you require any minor repairs in your room, please contact the reception desk.

MINI-BAR
All rooms in our hotel have a refrigerated mini bar (consumed drinks not included).

 

N
NEWSPAPERS
The hotel provides a Print-On-Demand daily newspaper delivery service, including numerous international news publications in various languages. This service is available at an additional cost.
For more information and reservations please contact the reception desk.

NON-SMOKING POLICY
Please note that with effect from January 1st, 2008, Portugal officially implemented a smoking ban legislation – Law Nº 37/2007, prohibiting smoking in all enclosed environments and indoor public places.
Accordingly, the Savoy Signature has adhered to this regulation and, therefore, smoking shall not be permitted in any of our guest rooms and balconies, indoor public areas, restaurants and bars. Smoking is not permitted in any of our guest rooms and balconies, indoor public areas, restaurants, and bars. Smoking is only allowed in designated outdoor areas.

 

P
PADEL
For booking and usage information, please contact the reception.

PARKING
The hotel provides both indoor and outdoor parking areas. The hotel is not responsible for theft or damage to vehicles left on the premises. This facility has an additional cost of 10€ per day.

PHARMACY
Please ask at reception.

PILLOWS
If you need extra pillows, please contact reception (ext. 9).

POST AND PARCELS
To send post and parcels, please contact reception.

PRIVATE MEETINGS AND EVENTS
For private meetings, cocktails, lunches and dinners, please contact reception (ext. 9)

PHOTOCOPY
Service available at reception.

 

Q

QUESTIONNAIRE FOR GUESTS
We thank you in advance for your collaboration in filling out our guest satisfaction survey and handing it to the hotel reception. Your opinion is vital to enable us to improve the quality of our services.

R

RECEPTION
At reception, in addition to the standard check-in and check-out services, you can also obtain any information you require 24 hours a day (ext. 9).

ROOM ROBES AT YOUR DISPOSAL
Robes are available in your room for your convenience. However, we kindly ask that you do not use the lobby area or other public rooms in swimwear or robes.

ROOMS FOR DISABLED GUESTS
The hotel has 1 adapted room. If necessary, please contact reception (subject to availability).

ROYAL SPA
Located on floor 1. Open every day from 08:00 to 20:00. Massages and treatments are available from Tuesday to Saturday from 10:00 to 19:00. After-hours appointments are available upon advance booking.

 

S

SAFE
There is a safe at your disposal in your room’s wardrobe for free use. We recommend the use of these devices for the safekeeping of your valuables. However, and in accordance with Portuguese legislation, the hotel is not responsible for valuables left in the rooms, even if deposited in the safe. Alternatively, you may use a safe available at the reception upon payment of a supplement. Please follow the instructions and leave the safe open when checking out.

SEAMSTRESS
Should you require any sewing arrangements, please contact the reception desk.

SWIMMING POOLS
Opening hours:
Outdoor Swimming Pools – 08:00 to 19:00.

SOFA BED
Please contact the reception desk.

SUN LOUNGERS
Please note that booking of sun loungers is not permitted.

 

T

TAXES
VAT (Value Added Tax) is included in all prices.
TAXI
If you require taxi services, please contact reception desk.
TELEVISION
The television in your room has several national and international channels, including general, news, children’s and entertainment.

 

V

VIDEO-ON-DEMAND (VOD)
On the in-room TV you can purchase and view a variety of hit movies.

 

COMUNICATIONS

 

HOTEL ROYAL SAVOY
Telephone: +351 291 213 500
E-mail: reservations.royal@savoysignature.com

LOCAL CALLS
Dial “0” and the phone number.
Calls are charged according to the rates in force.

INTERNATIONAL CALLS
Dial “0”, followed by “00” + country code + phone number.
Calls are charged according to the rates in force.

INTERNAL CALLS
Internal Phone Numbers
Reception / Housekeeper: 9
Room Service: 9
Royal Spa: 115540
Room-to-room calls: Dial “110” followed by last three numbers
of the intended room.
Wake-up calls: Please contact reception (ext. 9).

 

BARS

Our champion bartenders will be pleased to prepare your favourite cocktail or drink at our bars. One of these features nightly live music to guarantee special evenings.

PIANO BAR//GROUND FLOOR: 115309
A favourite “rendezvous” for aperitifs, an excellent start to elegant evenings, for after-dinner dancing or a nightcap before ending your day. Taste the many different exotic drinks and daily special cocktails prepared skillfully by our champion bartenders, whilst enjoying nightly live entertainment by local talented musicians.
Open daily from 18:00 to 00:00 | Do not miss out on the daily Happy Hour from 18:30 to 20:30.

 

NEPTUNUS TERRACE SNACK-BAR//SUNDECK: 115314
Relax by the pool and enjoy cool drinks, draught beer, cocktails, and snacks or sip your favourite cocktail in the swim-up “Neptunus” Pool Bar.
Open daily from 10:00 to 22:00.

 

CLASSIC SUNDAY AFTERNOON TEA
Featuring a gourmet selection of light savouries to delectable sweets served with your favourite tea or infusion. Savour the experience in our ideal Mezzanine (1th floor) setting and accompanied by pleasant instrumental music. 
Open on Sunday from 16:00 to 18:00.

THATCHER’S BAR // 8TH floor
Our lobby bar is a gin’s bar with a singular view over the ocean! Wondering about the name? It’s a tribute to Lady Margaret Thatcher, who celebrated her honeymoon here after marrying Sir Dennis Thatcher in 1951. On the stunning terrace or in the cosy interior, enjoy memorable moments.
Open Daily from 10:00 to 23:00. | Do not miss out on the daily Happy Hour from 18:30 to 20:30.

 

RESTAURANTS

The Royal Savoy Hotel features the following dining options to suit your appetite during your stay with us.

 

ARMADA RESTAURANT & DECK//GROUND FLOOR : 115316/115308
Daily buffet breakfast, as well as low calorie alternative breakfast options, is served in this restaurant.
The Armada Restaurant is the perfect venue to wine and dine. Here, you can enjoy the best of Portuguese and International cuisine. Indulge in a delicious à la carte menu with the option of the Chef’s recommended three-course menu and the irresistible Savoy Signature dishes. Alternatively, themed buffet dinners offering mouth-watering specialities are also presented during the week.
All our dinner options are paired with excellent selection of fine Portuguese wines.
Open daily: Breakfast from 7:30 to 10:30. Dinner* from 19:00 to 22:00.
Dinner reservations are required (Please contact our reception desk for dinner suggestions available in this restaurant).
*Dress Code for dinner: Smart casual (shirt and long trousers).

 

NEPTUNUS TERRACE SNACK-BAR & SUNDECK: 115314
Enjoy exotic cocktails, savour a light lunch menu, sample savoury snacks from our poolside snack bar, or sip your favourite cocktail in our swim-up pool bar.
Open daily from 10:00 to 22:00. *SNACKS/LIGHT MEALS from 12:00 to 18:00.
Should you have a special occasion to celebrate or any special dietary requirements, please do not hesitate to contact us, it will be our pleasure to assist you.

 

RECREATION AND LEISURE

 

THE MEZZANINE FLOOR & LIBRARY//1ST FLOOR
This location, featuring a comfortable reading area with a library and card tables, is an ideal bonus on cloudier days.
Open daily.

 

THE ROYAL SPA// 1ST FLOOR: 115540
Our Royal Spa, complete with a sauna, steam room, free-of-charge tropical shower and two treatment rooms, is further enhanced by an excellent range of spa treatments. Consult our spa menu, and our fully trained specialists will be happy to provide you with full details of the various treatments available, offering soothing escapes from the pressures of everyday life!
Open everyday from 08:00 to 20:00. Massages and treatments are available from Tuesday to Saturday from 10:00 to 19:00.
After-hours spa treatments are available on request.

 

SWIMMING POOLS ON THE OCEANFRONT SOLARIUM/ INDOOR HEATED POOL & GYM – GROUND FLOOR: 115525
This stunning complex is architecturally designed to let you appreciate to the full extent the beautiful breathtaking views of the Atlantic Ocean. Enjoy the variety of leisure facilities including 2 outdoor (1 heated) seawater lagoon-style pools and children’s splash pool, jacuzzi, sundeck and terraces, shady and lush sub-tropical gardens providing maximum holiday ambience, a short seaside promenade, fountains and water cascades, private sea access and outdoor games area (table-tennis and giant chess).
A premier spot to soak up the sun!
Open daily: 8:00 to 19:00 / Indoor swimming pool & Gym: 7:00 to 20:00.

EMERGENCY AND SAFETY PROCEDURE

 

INTRODUCTION
Savoy Signature is equipped with a sophisticated fire detection and alarm system, providing the best protection for guests in a fire. Smoke detectors have been installed throughout the entire hotel, both in the rooms and the public areas.
The instructions in the event of fire and the evacuation procedures are outlined in the public areas and on the back of the door of each room. Please take a few minutes to familiarise yourself with the instructions.

 

WHEN YOU ARRIVE AT THE HOTEL
• We suggest you identify the emergency exit and the alarm activation devices nearest your room.
These are clearly shown in the evacuation procedures affixed to your room door.
• Visit the emergency exits on your floor to locate them. Count the doors you pass from your room to the emergency exit. Note whether you should turn right or left. This procedure will help you find the exits if you need to evacuate in the dark or if you are surrounded by smoke.
• Locate the extinguishers on your floor.
• Place your room key in a visible spot. Take it with you if you need to leave the room, as you may need to return in an emergency.

 

PREVENTION
• Turn off all electrical appliances when not in use.
• Inform reception of any electrical issues.

 

EVACUATION IN THE EVENT OF FIRE
• Leave your room and close the door.
• Do not use the lifts or collect your personal belongings.
• If you see a fire, close all doors if it is safe to do so to prevent the spread of smoke and fire.
• Raise the alarm and stay calm. The alarm is activated by breaking the glass of any of fire alarm.
• Do not attempt to extinguish the fire.
• Do not stay to collect your luggage.
• Leave the building using the nearest emergency exits.
• Follow the instructions given by the hotel’s emergency team.
• When you leave the hotel, go to the meeting point. The fastest route from the emergency exit is clearly shown in the evacuation procedures that are affixed to the back of your room door. Follow the instructions of the firemen or hotel staff to reach the meeting point.
• If you have any physical incapacity, please contact reception.

 

IF THE EMERGENCY EXIT IS BLOCKED
• Stay calm and try the second emergency exit. If it is also blocked, return to your room.
• Seal the openings around the door and the vents using wet towels and sheets.

ENVIRONMENTAL POLICY

 

Savoy Signature believes that economic growth and social well-being are inseparable from the health of the environment. We are committed to developing and combining good practices and standards of sustainability in our business strategy.
Our group of hotels is dedicated to practising eco-efficient management in the daily running of the resort. By rationally using natural resources and energy and reducing pollution as much as possible, we contribute to the economy, improve the environment, and benefit society, thus aiding present and future generations.
We recognise that this is a contributive and progressive process. Therefore, we rely on the collaboration of our suppliers and business partners to continually improve our procedures.

 

ENVIRONMENTAL PROMISE:
Concerning the current environmental legislation, the Savoy Signature accepts the following commitments:
• Regularly evaluate the environmental impacts and fulfil the norms applicable to sustainable tourism.
• To prevent pollution
• To guarantee adequate management of natural resources and residues.
• To co-operate and promote communication with external entities, environmental associations, local authorities and the general public.
• Involve clients, employees, the local community, and suppliers to encourage environmental improvements in all its activities, products, and services.
• Educate employees and promote environmental awareness programs to enable, bring awareness and practice sustainable tourism. This will instigate personal and professional growth for better working conditions, health and security.
• Encouraging local development and promoting economic, social and cultural growth in the region with the participation of the surrounding communities, suppliers and service providers.
• By enforcing these guidelines, the Savoy Signature has begun improving its procedures to achieve optimal environmental practices.

OUR PURCHASING POLICY

Conscientious of its role as a leader in the local market, the Savoy Signature seeks to balance social development and responsibility, environmental preservation, and economic prosperity. The principles and commitments the Savoy Group assumes daily in its purchasing policies reflect our respect for suppliers, collaborators, and customers, allowing for even greater confidence in our prestigious company.

Our approach to the market, in essence, is:
• To buy responsibly—We maintain a selection process of suppliers based on rigorous and demanding criteria while considering the fundamental principle of sustainability.
• Regular events and one-on-one meetings with the most relevant suppliers are promoted to establish common objectives towards more sustainable solutions (product, packaging, transport and others).
• To support regional suppliers – We prefer to buy from local suppliers in equal circumstances. Our percentage of local products is around 20%, such as local beer, fish, meat, cookies, fruits, vegetables, and others.
• We contribute to the island’s socio-economic growth and avoid long-haul transportation of goods from distant places, favouring environmental preservation.
• To respect the environment, we seek suppliers who are committed to and fully implement the national and international norms in this domain.
• Preference for reusable, returnable, and recycled goods where available, lifecycle duration, and costing are usual considerations. Suppliers and products are analysed with the 80/20 principle (quantity, impact, relevance). Fact sheets, in particular for toxic substances like chemicals and paints, are analysed and avoided where possible.
• To promote healthy eating – We contribute to a healthful eating style for our workers and customers by offering the best and freshest produce available and through a rigorous process of food safety and hygiene quality control.
•Whenever possible, we purchase organic and locally grown produce.

With even these small contributions, we can help effect global changes necessary for the future and humanity within its ecological framework: saving energy, more efficient residual waste management, protecting biodiversity, and improving consumption habits.

The Savoy Signature is committed to actions designed to conserve and protect the environment and will continue to implement those actions whenever possible and economically feasible.

 

SUSTAINABILITY POLICY

An organisation’s Sustainability Policy should be understood as a set of broad guidelines for carrying out all activities with absolute respect for the highest possible values. Our ambition is to promote prosperity and quality, create social, environmental, and economic change, and improve the capacities of people and organisations.

Conscious of the need to respect this principle, Savoy Signature undertakes to adopt social responsibility, quality, purchasing, environmental and food safety policies.

We know this is an evolutionary and contributory process, so we rely on the collaboration of our employees, suppliers and business partners to continually improve our procedures.
A Savoy Signature sustainability report is prepared annually.

FOOD SAFETY POLICY

Savoy Signature commits itself to high levels of food hygiene and safety.

Our policy is to provide safe, good-quality food by ensuring that:
a) Food is prepared and handled according to good hygiene practices to minimise food poisoning risks.
b) Food handlers are trained and supervised, which allows them to perform their duties while considering food safety.
c) Facilities and equipment are kept clean and hygienic.
d) All reasonable precautions are taken to prevent acts against food safety by using effective management systems and procedures.
e) Hygiene factors are taken into significant consideration when changes are made to the company or when new equipment is installed.
The policy incorporates Portuguese and Community legislation following Regulation (E.C.) 852-2004 of April 29th 2004, in applying food safety systems based on the principles of H.A.C.C.P.

The Food Safety Management System – ForeSee Food Safety forms the basis of Savoy Signature management, safety, and food hygiene systems.

 

COMMITMENT TO QUALITY

Since the beginning of the last century, Savoy Signature has hosted the most distinguished European aristocracy, and the prestige of its service has spread beyond the borders of Madeira itself.

Today, in the middle of the technological era, the tradition continues. This service sets itself apart from others because of constant effort and commitment, based on attention to detail and personalised contact with each guest.

Our mission is to use the knowledge acquired over a century to serve our customers and contribute to their complete satisfaction. Our goal will always be to meet legal requirements and achieve continuous quality improvement by offering health and safety products and services that exceed our customers’ expectations. Defending the environment is a constant challenge and concern for us.

The best return we can expect is to have each customer as a friend who sees Royal Savoy as their home away from home and leaves with a desire to return.

 

OUR 10 GOLDEN RULES:
• Always welcome the customer sincerely and warmly, addressing them by name.
• Always be clean, neat and in appearance.
• Always try to anticipate customer expectations and needs.
• Never say no to the customer, but always present alternatives to satisfy them.
• Always be well-informed about the hotel and its services.
• Whenever possible, meet customers’ requests without delay, not delegating to others.
• Respect and comply with safety and hygiene standards, ensuring a clean and safe workplace.
• Always make eye contact, smile, and greet the customer, even if they are only passing by.
• Know your role in an emergency, protect customers and take care of the hotel’s assets.
• Always say goodbye to the customer in a warm and friendly way, wish them a good trip home and invite them back.

 

SOCIAL RESPONSIBILITY POLICY

Savoy Signature considers it our duty to act socially responsible toward our guests and employees, the local community, and the environment.

Through our social commitment, we reject any negative impact on the community and the environment and directly contribute to the quality of our hotels.

Our commitment to the well-being of the community is reflected in the creation of various partnerships with local institutions. We support them in publicising and organising their activities and attracting donations.

We carry out initiatives that encourage interaction between local associations and employees, allowing for the sharing and exchange of knowledge, experiences, and community support.

Continuous learning and education are promoted in the company’s various professional areas through training sessions and awareness-raising initiatives.

We promote responsible and sustainable tourism, actively sponsoring local community events of high interest in the cultural, social and sporting fields.

Our policy of hiring employees is aimed at promoting the local community economically and socially. We intend to give the highest importance to interpersonal relations within our work team and with their guests.

Concerning donations and charity, it is common practice within our group to donate materials and goods to local social institutions. Our guests are encouraged to donate monetaryly.

1 CHARITY €

At Savoy Signature, we are committed to making a positive impact through our actions and by helping our local community. That’s why we support causes that make a difference. We put together a donations programme that enables you to contribute, together with us, symbolically, safely and effectively. Donating 1€ during your stay – which will be added to your hotel account upon check-out unless we hear from you to the contrary – will help make life a little easier for those who need it most. This debit is automatic but will be cancelled by request. All donations will be directed to personal development and social support initiatives on our island.

Acreditar
Parents and friends’ association of children with cancer

Associação de Deficientes da Madeira
Promotes and defends the interests of people with disabilities

Centro da Mãe
Ensures family support, defence of human life and promotion of the dignity of women

Centro de Reabilitação Psicopedagógica da Sagrada Família
Provides mental health care and special education to multi-disabled children and teens

The Portuguese Cancer League
Support to cancer patients and their families, health promotion, cancer prevention and stimulation of training and research on oncology