gardens-directory – Savoy Signature

WELCOME TO TUI BLUE MADEIRA GARDENS

Dear Guest,

The Management and Staff extend you a very warm welcome to the TUI BLUE Madeira Gardens and we thank you for your preference in choosing our hotel during your stay in Funchal.

Cradled against an oceanfront hillside and located in a quiet and sunny suburb of Funchal, within approx. 2km from the city centre, the TUI BLUE Madeira Savoy Gardens is a friendly boutique-style hotel that provides its guests a modern feel and traditional qualities.

The TUI BLUE Madeira Gardens is an Adults-only concept for guests over 16 years of age.

The hotel has 133 guest rooms, suites, deluxe rooms and Garden Villas. Focused especially on offering you maximum comfort and quality, and further features 2 restaurants and 4 bars, 2 swimming pools (1 outdoor and 1 indoor), a panoramic rooftop 360º view terrace with sun-lounges, jacuzzi, shower and lounge bar.

A Spa with spacious treatment room, relaxation room, sauna and steam bath, hairdresser, games and TV room, the Night Club Magnólia with nightly live music and entertainment, outdoor games facilities in the garden and exterior car parking are part of the numerous services available to our guests. Free Wi-Fi

It is our endeavour to provide you the best services, friendly hospitality and to attend to your every need during your stay. Please do not hesitate to contact our Front Desk team for any further information or assistance you may need to make you feel more “at home”.

Your opinion is extremely important to us. Please be kind enough to send us your comments and suggestions by filling in our questionnaire.

We look forward to being of service to you and wish you a very pleasant stay with us!

The Management

INFORMATION FOR GUESTS

Adaptors/Transformers

Local power voltage is 220V. Should you require a plug adapter, please contact the Reception.

Air Conditioning

All rooms and suites have individually controlled air conditioning. The air conditioning switches off automatically when windows are opened.

Animals

The hotel does not allow pets

Bathrobes

On request. Please contact the reception desk

Slippers

In your room on arrival.

Bed linen

Whist your comfort remains our priority, we offer you an opportunity to help contribute to protecting and conserving our environment. Therefore, kindly contact the housekeeper to change the bed linen when necessary.

For fresh linen please place the information card on your bed and leave any used towels to be changed in the bath.

Blankets

Should you need extra blankets, please contact the reception desk.

Breakfast

Buffet breakfast is served daily at the Laurissilva Restaurant on the ground floor. From 7.00 a.m. to 10.30 a.m.

Business Centre

For photocopying, fax, computer use, printers or other services, please contact the reception desk

Cash-Free Environment

In compliance with the TRAVELIFE Environmental Programme standards and regulations, we provide a cash-free environment within our hotel. Please note we do not accept any payments in cash at our bars, restaurants and spa. You will be asked to sign your expenses to your room account. Your hotel bill is always available for pre-viewing on your in-room TV screen. Payment at the reception desk can be made either at the end of your stay or on a daily basis should that be your preference. All major credit and debit cards are accepted.

We thank you in advance for your kind cooperation.

Car Hire

The Hotel provides Car & Driver services upon request. Please contact the reception desk.

Chemist/Pharmacy

Please contact the reception desk.

Check-in time

Check-in starts at 2:00 p.m. Should you arrive before check-in time, your room may not be ready for immediate occupancy. You may leave your luggage at reception desk.

Check-out Time

Check-out time is until noon on the arranged departure day. Whether you require a late check-out or wish to extend your stay, please contact the reception desk. A charge may be applied for late check-out.

Cheques

Only certified cheques or those authorised by the Hotel Management will be accepted. Cheques issued by foreign banks cannot be accepted.

Computer

A computer is available in the “Orquidea” Room (lower ground floor), free of charge.

Correspondence and Parcels

For posting mail and parcels, please contact the reception desk

Credit cards

The following credit cards are accepted: Visa, MasterCard and American Express.

Doctor

Should you require a doctor, please contact the reception desk.

Drying towels and clothing items

In order to preserve the good visual image of our hotel, please refrain from hanging towels or clothes outside on your balcony. Please leave items to dry on the existing clothesline in the bathroom

We thank you in advance for your kind cooperation.

Electrical appliances

For your safety, no electrical heat emitting appliances other than those already fitted by the hotel are allowed to be used in the guest-rooms. Please contact the reception desk.

Entertainment

The hotel provides a Low Key entertainment weekly programme at our Bars for nightly Live Music and Shows; The Orquídea Games Room is equipped with Pool table and also provides table games on an ideal reading area and TV room.

We further feature a spacious sub-tropical Leisure garden Jardim do Sol at the rear of the hotel, offering our guests a range of sport options from mini golf to French boules. For full information on our daily and evening entertainment programme, please consult our notice board in the lobby area.

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Environmental policy

The TUI BLUE Madeira Gardens Hotel is officially recognised as an “Environmentally Friendly Establishment”. As part of our proactive commitment to reduce our impact on the environment we have implemented a green programme and kindly invite our guests to be involved in the hotel’s Eco-friendly initiatives. Full information is available in this folder.

Extra Bed

Available upon request, please contact the reception desk. A daily extra charge will be applied.

Gym

Free of charge – Located on Gardens Deluxe block.

Opening hours – from 08:00 a.m. to 07:00 p.m.

Hairdresser

Open Tuesday to Saturday from 10:00 a.m. to 7:00 p.m. – Located on the lower ground floor.

Internet

Free Wi-Fi access available throughout the hotel.

Kettle

Kettles are available in every room.

Keys

Hotel room key-cards are valid from check-in until noon on the arranged departure day. Key-cards should not be kept near mobile phones as they might become demagnetised and should be returned when checking-out.

Laundry/Ironing Service

Laundry bags and order forms are available inside the wardrobe. Please fill in the laundry list, put it on the bag, leave the bag in your room and inform the reception desk.

The hotel cannot be held responsible for any eventual damage. In case of damage or loss and the responsibility of the hotel/laundry is proven, liability is limited to five times the price charged for cleaning of said item.

Leisure garden Jardim do Sol

The hotel features a good range of outdoor sport options, such as a putting green, golf driving nets, shuffleboard, skittles and giant chess/draughts. These facilities have been cleverly landscaped into this sub-tropical Madeiran garden complete with its own Levada and a wide selection of Madeira’s rich and exotic flora.

Located at the rear of the hotel.

Lost & Found

Should you lose or find an item, please contact the reception desk

Luggage

Portage service is available, please contact the reception desk. Luggage can be stored by the reception desk.

Mail and parcels

The reception staff will be pleased to assist you with your messaging needs, correspondence and parcels.

Maintenance

Should you require any minor repairs to your room, please contact the reception desk.

Minibar

All rooms are equipped with a mini bar.

You will find a list of products available near the mini bar. For orders please contact the reception desk.

Messages and correspondence

The reception staff can assist you with your messaging needs, correspondence and parcels.

Newspapers

The hotel provides a print-on-demand newspaper delivery service on a daily basis. This service has an additional cost. For further information and orders please contact the reception desk.

Parking

The hotel has at your disposal outdoor and indoor parking, equipped with video surveillance and open 24 hours per day. For reservation and prices, please contact reception desk. The hotel is not responsible for any damage or theft of values left in the vehicles.

Pillows

For extra pillows, please contact the reception desk.

Postal and Parcels

For posting mail and parcels, please contact the reception desk

Questionnaire for Guests

Your opinion is very important to us. Your feedback will be conveyed to all departments to further improve our service. We appreciate your collaboration.

Reception

At the reception desk, beyond the usual check-in and check-out services, you will be able to obtain general information and assistance. This service is available 24 hours a day.

Robes and Slippers

Please contact the reception desk.

Room for Guests with special needs

The Hotel offers 1 room especially adapted for handicapped or with other special needs. For further information and room availability, please contact the reception desk.

Room Service

Daily 06:00 a.m. to 10:00 p.m.

Please consult our Room Service menu available on your room TV. To order, please contact Reception.

SPA

Our Spa Suite complete with sauna and two spacious treatment rooms, relaxation room is enhanced by excellent range of Spa treatments.

Open from Tuesday to Saturday from 10:00 a.m. to 7:00 p.m. After hours spa treatments are available on request

Located on the Gardens Deluxe block

Safe Deposit Box

All guestrooms have a safe deposit box inside the wardrobe and is free of charge.

Please follow the instructions provided for a proper use and please remember to leave the safe open when checking out.

For the safekeeping of our guests’ valuables, we inform that the hotel now has a general safe located behind reception, which guests may use for items of greater value, at a charge. Please note that in accordance with the Portuguese Legislation, hotels are not responsible or liable for any loss or damage to items left in your in-room safety deposit box.

Sightseeing

We will be happy to inform the various options and existing offers. Please contact the reception desk for assistance and respective reservations.

Smoking

The TUI BLUE Madeira Gardens hotel is a non-smoking hotel. If you wish to smoke, please use the outdoor open spaces where you will have ashtrays at your disposal.

Stationery

For additional writing paper and/or envelopes, please contact the reception desk.

Sun loungers

For your comfort and the comfort of others, IT IS NOT PERMITTED TO RESERVE SUNLOUNGERS BY THE POOLS. Please note our hotel staff have been instructed to remove any items left on reserved sun loungers.

Swimming Pools

Opening hours:
Outdoor – from 8:00 a.m. to 7:00 p.m.
Indoor – from 8:00 a.m. to 7:00 p.m.

Lifeguard not available

Taxes

VAT (Value Added Tax) is included in all prices.

Taxis

Should you require a taxi service, please contact the reception desk.

Television

The TV in your room features several national and international channels including generalists, news, documentary and entertainment channels.

Furthermore, your hotel bill is always available for pre-viewing on your in-room TV screen.

Video-on-demand

You may purchase movies directly on the TV in your room.

This service has an additional cost.

Wake up service

You may request the alarm/wake up service by contacting the reception desk.

COMMUNICATIONS

TUI BLUE Madeira Gardens

Telephone: +351 291 213 600

E-mail: reception.gardens@savoysignature.com

Local calls

Dial “0”, followed by the telephone number. Calls will be charged according to current fee.

International calls

Dial “0”, followed by “00” plus the country code and the telephone number. Calls will be charged according to current fee.

Internal calls (Internal telephone directory)

Reception / Housekeeping: 9

Laurissilva Buffet Restaurant: 9

Restaurante A la Carte Cullinarium: 9

Room Service: 9

Gardens Spa: 125503

Hairdresser: 125505

Room to room: dial “120”, followed by the room number required

RESTAURANTS & BARS

Laurissilva Buffet Restaurant – ground floor

Breakfast: 07:30 a.m. – 10:00 a.m.

Buffet dinner: 6:30 p.m. – 9:30 p.m.

Culinarium à la carte Restaurant – ground floor (crossing the poolside terrace)

Open from Tuesday to Sunday.

Dinner: 7:00 p.m. – 10:00 p.m. (last orders 9:30 p.m.)

Cica Bar – ground floor

Summer months: Open daily from 6:00 p.m. – 12:00 p.m.

Winter months: Open daily from 5:00 p.m. – 12:00 h00

Poolside Bar

Summer months: Open daily from 10:00 a.m. – 06:00 p.m.

Winter months: Open daily from 10:00 a.m. – 5:00 p.m.

Roof-Top Lounge Bar, 8th floor

Without doubt this is a stunning retreat to enjoy a full-panorama over the hills, sea and the city of Funchal. Enjoy a glass of wine or drink whilst viewing spectacular sunsets!

Summer months: Open daily from 6:00 p.m. – 10:00 p.m.

Winter months: Open with Happy Hour bar prices from 6:00 p.m. – 8:00 p.m.

Magnólia Night Club, lower ground floor

Kindly consult our weekly programme notice board on ground floor.

Orquídea Games Room, lower ground floor

Equipped with Pool table, table games (on request), Internet corner and TV area. An ideal bonus on cloudier days.

Open daily.

EMERGENCY AND SAFETY PROCEDURES

Introduction

The TUI BLUE Madeira Gardens Hotel is equipped with a sophisticated fire alarm system that offers guests the best protection in the event of a fire. Throughout the Hotel, both in the rooms and in public areas, smoke and temperature detectors have been installed.

Please be advised that our fire alarm system will be tested on the last Friday of every month at 12h00 noon. The alarm will ring for one minute. If you are in the vicinity of the Hotel or in your room and do not hear the fire alarm, please notify the reception.

Instructions in the event of a fire, as well as the evacuation procedures, are described in public areas and on the back of the door of each guest bedroom. Please take a few minutes to familiarise yourself with these instructions.

When you arrived at the Hotel

Please identify the emergency exit and alarm unit nearest to your room. These are clearly marked in the evacuation procedures in the event of fire, which are on the back of the door of your room.
Find the emergency exits on your floor, so you know where they are. Count the number of doors you pass from your room to the emergency exit. Check whether you need to turn right or left. This procedure will help you find the exits if you are obligated to evacuate in the dark or surrounded by smoke.
Find the extinguishers on your floor.
Put your room key in an easily visible, place. If you need to evacuate your room, take it with you, as you may have to return to your room in the event of an emergency.

Prevention

For your own safety, and that of others, do not smoke in your room.
Switch off all electrical appliances when not in use.
Report any electrical problems to the Reception.
The TUI BLUE Madeira Gardens undertakes to provide a safe environment for all visitors and guests during their stay.
The Hotel constantly reviews its emergency procedures to maintain the highest levels of safety.

Evacuation in the event of fire

Leave your room and close the
Close them only if safe to do so to prevent the smoke and fire from spreading.
Sound the alarm and stay calm. Alarms can be activated by breaking the glass at any alarm unit.
Ensure that all occupants of your room are present. If they find themselves in another location in the Hotel, leave the Hotel using the emergency team at the meeting point.
Do not attempt to extinguish the fire.
Do not stop to collect you luggage or personal belongings.
Leave the building through the nearest emergency exit.
Follow the instructions given by the Hotel’s emergency team.
When you leave the Hotel, go straight to the Guests Meeting Point across the street from the Hotel.
The quickest route from the emergency exit is clearly marked in the evacuation procedures, which are on the back of the door of your room.
Follow the instruction given by the fire brigade or Hotel staff to reach the meeting point.
If you have any kind of physical disability, please contact the Reception.

If the emergency exit is blocked

Stay calm and try another emergency exit. If this is also blocked, return to your room.
Seal the gaps around the door and ventilation systems with wet towels and sheets.

OUR PURCHANSING POLICY

Conscientious of its role as a leader in the regional market, the Savoy Hotels & Resorts seeks to manage a balance between social development and responsibility, environmental preservation and economic prosperity. The principles and commitments that the Savoy Group assumes daily, in its purchasing policies, reflect our respect for suppliers, collaborators and customers, allowing for an even greater confidence in our prestigious company.

Our approach to the market, in essence, is:

To buy with responsibility – We maintain a selection process of suppliers based on rigorous and demanding criteria while taking into account the fundamental principle of sustainability.
Regular events and one-on-one meetings with most relevant suppliers are promoted to establish common objectives towards more sustainable solution (product, packaging, transport and others).
To support regional suppliers – In equal circumstances we opt, with preference, to buy from regional suppliers. In local products, our percentage is around 20%, like local beer, fish, meat, cookies, fruits, vegetables and others.
We contribute to the socio-economic growth of the region and avoid the long-haul transportation of goods from distant places which in turn favours environmental preservation.
To respect the environment – We seek suppliers that are committed to and put in practice to the fullest the national and international norms in this domain.
Preference for re-usable, returnable and recycled goods where available, lifecycle duration and costing are usual considerations, suppliers and products are analyzes with the 80/20 principle (quantity, impact, relevance) fact sheets in particular for toxic substances like chemicals, paintsare analyzed and avoided where ever possible.

To promote healthy eating – We contribute to a healthful eating style for our workers and customers by offering the best and freshest produce available and through rigorous process of food safety and hygiene quality control.
Whenever possible purchase organic and locally grown produce.

We believe that with even these small contributions we can help effect global changes necessary to the future and humanity within its ecological framework: saving energy, more efficient residual waste management, protecting biodiversity and improving consumption habits.

The Savoy Hotels & Resorts is committed to actions designed to conserve and protect the environment, and will continue to implement those actions, whenever possible and economically feasible.

ENVIRONMENTAL POLICY

The Savoy Hotels & Resorts believes that economic growth and social well-being are inseparable to the effects of the environment’s health. With this in mind, we have committed ourselves to develop and combine good practices and standards of sustainability in our business strategy.

Our group of hotels is committed to practicing eco-efficient management of the daily running of the resort. In order to minimise the impact on the environment by rationally using natural resources and energy and by reducing as much as possible the effects of pollution, we are contributing to the economy, improving the environment and society, thus benefiting present and future generations.

We are conscious that this is a contribute and progressive process counting on our suppliers’ and business partner’s collaboration in order to continue improving our procedures.

ENVIRONMENTAL PROMISE

In accordance with the current legislation with regards to the environment, the Savoy Hotels & Resorts accepts the following commitments:

To evaluate regularly the impacts on the environment and fulfil the existing norms applicable to sustainable tourism.

To prevent pollution.
To guarantee adequate management of natural resources and residues.
To co-operate and promote communication with external entities, environmental associations, local authorities and the general public.
Involving clients, employees, the local community and suppliers in order to encourage environmental improvements in all of its activities, products and services.
Educating employees and promoting environmental awareness programs to enable, bring awareness and to practice sustainable tourism. In turn this will instigate personal and professional growth, for better working conditions, health and security.
Encouraging local development and promoting economic, social and cultural growth in the region with the participation of the surrounding communities, suppliers and service providers.
By enforcing these guidelines the Savoy Hotels & Resorts has begun improving its procedures, with the aim of achieving optimal environmental practices.