|
 |
MADEIRA ISLAND
Madeira Island, known as the Atlantic’s Pearl, is located in the Atlantic Ocean between latitude 30° and 33°N, at the same latitude as Casablanca, 978 km/607.7 miles southwest of Lisbon, about 700 km/434.9 miles west of the African coast, and 450 km/279.6 miles north of the Canary Islands.
The archipelago is formed by Madeira island (740.7 km²/sq m | 7.972,8 sq ft), Porto Santo (42.5 km²/sq m | 457,5 sq ft), Desertas islands (14.2 km²/sq m | 152,8 sq ft), comprising the three uninhabited islands, and by Selvagens islands whose uninhabited set of 3 islands and 16 islets make up an area of 3.6 km²/sq m | 38,8 sq ft). Of the 8 islands, only the 2 largest (Madeira and Porto Santo) are inhabited.
Location
Avenida do Infante, in city centre, at walking distance from the main touristic attractions and just 20 min. away from Cristiano Ronaldo International Airport.
SECURITY
Introduction
The Saccharum Hotel is equipped with a sophisticated fire alarm system that offers guests the best protection in the event of a fire. Throughout the Hotel, both in the rooms and in public areas, smoke and temperature detectors have been installed with sprinklers.
Instructions in the event of a fire, as well as the evacuation procedures, are described in public areas and on the back of the door of each guest bedroom. Please take a few minutes to familiarise yourself with these instructions.
EVACUATION IN THE EVENT OF FIRE
– Leave your room and close the door.
– Do not use the lifts nor collect your belongings.
– If you discover a fire, close all doors. Close them only if safe to do so to prevent the smoke and fire from spreading.
– Sound the alarm and stay calm. Alarms can be activated by breaking the glass at any alarm unit.
– Ensure that all occupants of your room are present. If they find themselves in another location in the Hotel, leave the Hotel using the emergency team at the meeting point.
– Do not attempt to extinguish the fire.
– Do not stop to collect you luggage or personal belongings.
– Leave the building through the nearest emergency exit.
– Follow the instructions given by the Hotel’s emergency team.
– When you leave the Hotel, go straight to the Guests Meeting Point across the street from the Hotel.
– The quickest route from the emergency exit is clearly marked in the evacuation procedures, which are on the back of the door of your room.
Follow the instruction given by the fire brigade or Hotel staff to reach the meeting point.
– If you have any kind of physical disability, please contact the Reception.
IF THE EMERGENCY EXIT IS BLOCKED
– Stay calm and try another emergency exit. I this is also blocked, return to your room.
– Seal the gaps around the door and ventilation systems with wet towels and sheets.
PREVENTION
– For your own safety, and that of others, do not smoke in your room.
– Switch off all electrical appliances when not in use.
– Report any electrical problems to the Reception.
– Saccharum Hotel undertakes to provide a safe environment for all visitors and guests during their stay.
– Saccharum Hotel constantly reviews its emergency procedures to maintain the highest levels of safety.
WHEN YOU ARRIVED AT THE HOTEL
– Please identify the emergency exit and alarm unit nearest to your room. These are clearly marked in the evacuation procedures in the event of fire, which are on the back of the door of your room.
– Find the emergency exits on your floor, so you know where they are. Count the number of doors you pass from your room to the emergency exit. Check whether you need to turn right or left. This procedure will help you find the exits if you are obligated to evacuate in the dark or surrounded by smoke.
– Find the extinguishers on your floor.
– Put your room key in an easily visible, place. If you need to evacuate your room, take it with you, as you may have to return to your room in the event of an emergency.
GUEST SERVICES
The following services, presented in alphabetical order, are available for hotel guests:
ADAPTORS / TRANSFORMERS
Local power voltage is 220V.
Should you require a plug adapter, please contact the Reception.
AIR CONDITIONING
All rooms and suites have individually controlled air conditioning. The air conditioning switches off automatically when windows are opened.
BABYSITTING
Please contact the Reception.
BLANKETS
Should you need extra blankets, please contact Reception Desk.
BUSINESS CENTER
For photocopying, fax, computer use, printers or other services, please contact the Reception.
CAR HIRE
The Hotel provides Car & Driver services upon request. Please contact the Reception.
CHECK-IN
Check-in starts at 02.00 p.m. Should you arrive before check-in time, your room may not be ready for immediate occupancy. You may leave your luggage at Reception Desk.
CHECK-OUT
Check-out time is until noon on the arranged departure day. Whether you require a late check-out or wish to extend your stay, please contact the Reception. A charge may be applied for late check-out.
CHEMIST / PHARMACY
Please contact the Reception.
COST
Baby cots are available, free of charge and subject to availability – Please contact the Reception.
CREDIT CARDS
The following credit cards are accepted: Visa, Mastercard and American Express.
DOCTOR
Should you require a doctor, please contact the Reception.
EXTRA BED
Available upon request, please contact Reception.
A daily extra charge will be applied.
INTERNET
Free Wi-Fi access available throughout the hotel.
Username: Guest’s surname//Password: room number
KETTLE
Kettles are available in every room.
KEYS
Saccharum Hotel room keys are valid from check-in until 12:00 p.m on the arranged departure day. Keys should not be kept near mobile phones as they might become demagnetised and should be returned when checking-out.
LAUNDRY / IRONING SERVICE
Laundry bags and order forms are available inside the wardrobe. Please fill in the laundry list, put it on the bag, leave the bag in your room and inform the reception.
LOST & FOUND
Should you lose or find an item, please contact Reception.
LUGGAGE
Should you require assistance whit your luggage, please contact the Reception.
Luggage can be stored at the luggage room.
MAIL AND PARCELS
The Front Desk staff will be pleased to assist you with your messaging needs, correspondence and parcels.
MESSAGES AND CORRESPONDENCE
The Reception can assist you with your messaging needs, correspondence and parcels.
MINIBAR
All rooms at the Saccharum Hotel Resort & Spa have a mini bar.
You will find a list of products available near the mini bar. For orders please contact Reception.
PARKING
The hotel has at your disposal a garage on the floor -1, equipped with video surveillance and open 24 hours per day. This service has an additional cost. To access the garage, use the lifts. The hotel is not responsible for any damage or theft of values left in the vehicles.
PILLOWS
For extra pillows, please contact the Reception.
QUESTIONNAIRE FOR GUESTS
We thank you in advance for your collaboration in filling in this form and handing it to the hotel reception.
Your opinion is very important to enable us to improve the quality of our services.
Therefore, your comments will be forwarded to the concerning departments.
RECEPTION
At the Reception, beyond the usual check-in and check-out services, you will be able to have other information. This service is available 24 hours.
ROOM FOR GUESTS WITH SPECIAL NEEDS
The Hotel offers 1 room especially adapted for handicapped or with other special needs. For further information and room availability, please contact the Reception
ROOM SERVICE
Please contact Reception.
Room service available 24 hours.
SACCHARUM SPA
Access to the SPA is reserved to guests aged 16+. We inform you that this service has an extra charge. For further information, please contact the Reception.
SAFE DEPOSIT BOX
All rooms are equipped with safe deposits, where we recommend you keep your money and valuables. The hotel is not responsible for any valuables left in your room, may they be kept inside the safe or outside of it.
Safety deposit boxes are provided at the reception for 10€ per day. For further information, please contact the reception by dialling 9.
SIGHTSEEING
We will be happy to let you know the existing offers. Please contact the reception for assistance and respective reserves.
SMOKING
The Saccharum Hotel Resort & Spa is a non-smoking hotel. If you wish to smoke, please use the exterior spaces where you will have ashtrays at your disposal.
TAXES
VAT (Value Added Tax) is included in all prices.
TAXI
If you need a taxi, kindly contact the reception desk.
TOILETRIES
Whenever you need we provide: dental kit, shaving kit, comb and shoehorn. Please contact the Reception.
TV
The TV in your room has 92 channels.
VIDEO-ON-DEMAND
You may purchase movies directly on the TV in your room. This service has an additional cost.
WAKE UP SERVICE
You may request the alarm/wake up service by contacting the Reception or by using the TV.
COMMUNICATIONS
Alambique Restaurant
Dial 145404
Engenho Restaurant
Dial 145405
Guest Relations
Dial 145108
Housekeeping
Dial “9”
International calls
Dial “0”, followed by “00”, the country code and the telephone number. Calls will be charged according to current fee.
Local calls
Dial “0”, followed by the telephone number. Calls will be charged according to current fee.
Reception
Dial “9” or contact us through Whatsapp: (+351) 926 294 883
Room Service
Dial “9”
Room to room calls
Dial “140” followed by the room number.
Saccharum Spa
Dial 145701
OPENING HOURS
Breakfast
Buffet breakfast is served daily at Engenho Restaurant on the 2nd floor:
From 7:00 to 7:30 – as Continental Breakfast
From 7:30 to 11:00 – as Breakfast Buffet
Children´s playroom
Daily: 10:00 – 20:00
Without babysitting service
Room available upon a request. Please contact the Reception.
7th Floor
Games Room
Daily: 10:00 – 00:00
Board games available at the reception
7th Floor
Calhau Bar
Daily: 10:30 – 20:00
Light meal
Live Music every Saturday
Fitness Club
Daily 07:00 – 22:00
8th floor
Fly Lounge Bar
Daily: 17:30 – 00:00
Snacks from 17:30 to 23:00
Live Music from Tuesday until Saturday
8th Floor
Garapa Bar//Temporarily unavailable
Daily: 10:00 – 18:30
Light meals
2nd floor
Alambique Restaurant
Dinner/ HB: 18:30 – 22:00
2nd floor
Rhum Bar//Temporarily unavailable
Daily: 16:30 – 19:00
Lobby
Trapiche Bar
Daily: 10:00 – 18:30
Light meals
Al Fresco: Daily from 7:30 – 22:30pm
8th floor
Indoor Swimming Pool
Daily – 07:00 – 20:00
9th Floor
Saccharum SPA
Daily 10:00 – 20:00
8th floor