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GUEST SERVICES

The following services, presented in alphabetical order, are available for hotel guests:

AIR CONDITIONING

You will find air conditioning in every room. Individual controls are located by the entrance door. The key-card must be inserted at the entry and all balcony doors must be shut down for the air conditioning to work. For further information, please contact “Operator” by dialling 9.

AMENITIES

You can find several amenity items in your room, available for your commodity during your stay. If you wish to purchase any of them, please contact “Operator” by dialling 9.

AVAILABLE UPON REQUEST

• Universal plug adapter
• Cotton pads
• Bottle warmer
• Baby bathtub
• Baby chair  
• Humidifier   
• Mosquito repellent  
• Non-slip bath mat  
• Thermometer
  For further information, please contact “Operator” by dialling 9.

BABYSITTING

For further information, please contact our Concierge with a 24 hours’ notice by dialling 9.

BLANKETS / COMFORTERS

If you need more blankets or comforters, please contact “Operator” by dialling 9.

BREAKFAST

The buffet breakfast is served daily in Orchidaceae and Hibiscus (floor 0) and Jacarandá | Lounge & Club (floor 16) for our Savoy Premium Experience guests, between 07:00 am and 10:30 am during the week and between 07:00 am and 11:00 am during weekends and holidays. If you prefer to have breakfast in the room, please fill out the form and put it on the door handle until 02:00 am or contact the “Operator by dialling 9.

CANCELATION POLICIES

Please note that all activities and events require prior appointment, and therefore are subject to a cancellation policy. Please do not hesitate to ask when booking.

CAR RENTAL

For further details, please contact our Concierge by dialling 9.

CHECK-IN & CHECK-OUT

Check-in time is 2:00 pm / Check-out time is 12:00 pm
After having checked out before 12:00 pm, please request the hotel reception to keep your luggage until your departure.
For further information, please contact our Concierge by dialling 9.

CHILDREN 

We offer a full range of services that aim to facilitate family travel with infants and toddlers, including cribs, bath products, baby chairs and suitable menus.

CHILDREN’S PLAYROOM

Children’s Playroom is our exclusive space for children, created for our young guests. You can trust our monitors to take care of your child while enjoying our resort.
It is open from 9:00 am until 6:00 pm and welcomes all children from 4 to 12 years old. We guarantee your children will be in good company with our qualified monitors.
We have a wide variety of activities available for your child, so you should check their information boards for daily updates. For further information on this space and on our policies and procedures, please contact our Concierge.

CONCIERGE

You will find our Concierge at the hotel’s lobby. The Concierge is able and ready to assist you with suggestions for activities, transportation needs, restaurant reservations, museums and any other activity you may need during your stay. To get in touch with our Concierge, please dial 9.

CONSULATES / EMBASSIES

For further information, please contact “Operator” by dialling 9.

CURRENCY EXCHANGE

Please contact our Concierge by dialling 9.

DISABILITY ROOMS

Available on request. Please contact our Concierge by dialling 9.

DOCTOR

If you need medical assistance, please contact the “Operator” by dialling 9.

DO NOT DISTURB

For more privacy, please put the Do Not Disturb card on your room’s door handle.
If you do not wish to be disturbed by phone calls, they will not be forwarded to your room. To request this service, you must first inform the “Operator” by dialling 9.

DRESS CODE

Please, when in public areas of the hotel (except by the pool), use a t-shirt, shorts or a skirt.
Dinner at the hotel’s restaurants requires a dress code, of which you will be informed when booking with us.

DRY-CLEANING & LAUNDRY

All items delivered until 2:00 pm will be returned the same day by 7:00 pm.
All linen delivered after 3:00 pm will be returned the next day until 2:00 pm.
During the weekend and holidays an additional fee of 50% is charged.
Express service: an additional fee of 50% will be charged and the articles will be delivered in 4 hours.
If you have a specific request, please, contact our Concierge by dialling 9.

ELECTRICITY

The electrical voltage in all rooms is 220 volts. All bathrooms are equipped with a shaving machine plug.

EMERGENCY / FIRE

The hotel has a team in standby 24 hours a day in case of an emergency. In an emergency or evacuation scenario, you should leave the hotel using the emergency stairs located on all floors and properly marked. We suggest that you familiarize yourself with the emergency plan that you can find behind your room door and in the hallways. In case of emergency please dial 9.

EXTRA BEDS / CRIBS

If we can assist you with an extra bed or a crib, please contact “Operator” by dialling 9.

FIRST AID

Please, contact the “Operator” by dialling 9.

GARAGE

Complimentary parking is available for all registered hotel guests, which is located on the 1st floor and has lift access.

HAIRDRYER

Provided for your personal use during your stay at our hotel. If you would like to purchase one of our hairdryers, please contact our Concierge by dialling 9.

HOUSEKEEPING

Our housekeeping staffs service your room twice a day. The first service is scheduled between 9:30 am and 5:00 pm. The turndown service is scheduled between 5:00 pm and 9:30 pm. We are committed to the environment in water and energy conservation programs. For this purpose, you will have the opportunity to choose to change your bed linen every day or every two days, just as we invite you to hang the towels you wish to reuse.
If you have a specific request, please contact the “Operator” by dialling 9.

JOGGING

There are several jogging circuits planned for our guests, all properly identified.
For further information, please contact our Concierge by dialling 9.

KEY / ELECTRONIC CARD

This electric card will be handed to you at check-in. It will open the door to your room and identify you as our hotel guest.

LOST & FOUND

For any lost items, please contact our Concierge by dialling 9.

LUGGAGE ASSISTANCE

We are happy to help you with your luggage anytime during your stay. For further information, please contact our Concierge by dialling 9.

MAINTENANCE

If you find that something is not working properly in your room, please contact “Operator” by dialling 9.

MINIBAR

The minibar in your room contains a selection of soft drinks, waters, wines, champagne and an assortment of snacks.
The same is refilled daily and the items that are consumed will be debited from your room account. If you intend to stock your minibar with a specific beverage, please contact the “Operator” by dialling 9.

NEWSPAPERS

If you would like to receive a newspaper during your stay, please contact our Concierge by dialling 9.

NON-SMOKING ROOMS

All our rooms are non-smoking. Please contact our Concierge by dialling 9.

PET POLICY

Pets are not permitted.

POSTAL SERVICE

Please contact our Concierge by dialling 9.

RECEPTION

Please dial extension 9.

RESERVATIONS

To make a new reservation at our hotel or at any other Savoy Signature hotel, please contact our Concierge by dialling 9 or do so through our website, at www.savoysignature.com

RESTAURANTS, BARS & LOUNGES

• Galáxia | Skyfood . Skybar. Skypool
• Jacarandá | Lounge & Club (for Savoy Premium Experience guests only)
• Hibiscus | Restaurant
• Orchidaceae Atelier | Restaurant
• Alameda | Restaurant. Lounge. Gelateria
• Lobby Lounge | Bar & Cigars
• Vimes | Entertainment Bar
• The Deli Gourmet

ROBE

Provided for your personal use during your stay at our hotel. If you would like to purchase one of our dressing gowns, please contact our Concierge by dialling 9.

ROOM SERVICE

It is available 24 hours a day and has a varied gastronomic offer. Please refer to the Room Service menu on your television screen. To request the service, please dial 9 to contact the “Operator”.

SAFETY DEPOSIT

All rooms are equipped with safe deposits, where we recommend you keep your money and valuables. The hotel is not responsible for any valuables left in your room, may they be kept inside the safe or outside of it.
Safety deposit boxes are provided free of charge at the reception. For further information, please contact “Operator” by dialling 9.

SAVOY SIGNATURE UALITY CARD – EMPLOYEE RECOGNITION

If you wish to appoint a member of our team who has provided an above average service, you will have the opportunity to do so.
This is how Savoy Signature rewards its employees for their good performance and professionalism.
The card will be handed to you at our reception at the time of check-in.

SPA

For further information, see the Laurea Spa section on your television screen or contact us by dialling 9.
Facilities:

• 11 treatment rooms
• Champagne & Nails Bar
• Halotherapy Room / Sensorial Showers
• Beauty Salon / Jacuzzi / Sauna
• Steam Room / Ice Fountain
• Indoors swimming pool
• Relaxation area

RITUALS & MASSAGES

We have combined the brilliance of the natural skincare brand Sodashi – Sanskrit word for wholeness, purity and radiance –, with the finest results and experiences, but also the powerful benefits of aromatherapy oils with the awarded spa experts Aromatherapy Associates;
The celebrity facialist Linda Meredith Skincare is perfect if you are looking for unique combinations of ingredients with the magical power of oxygen for the ultimate customization;
For modern men we joined forces, both with Gentleman’s Tonic for deluxe skincare, and with Vitaman, for the most important body needs;
Hands and feet are to be pampered by Margaret Dabbs London, the best of medical with the best of beauty for effective results.
Escape to Laurea Spa and reach the ultimate connection between mind, body and soul.

SPORTS & LEISURE ACTIVITIES

The hotel has a fitness centre and a games room. For further information or reservations, please contact our Concierge by dialling 9.

SUNBATHING

Topless is not permitted in the swimming pool area.
We recommend the use of a suitable sunscreen.

TAXI

To book a taxi, please contact our Concierge by dialling 9.

TELEPHONE

Dialling code for Portugal: 351
Hotel’s telephone number: 291 213 000
For domestic calls: dial 0 + telephone number
For international calls: dial 0 + 00 + country’s international code + telephone number
Calling room to room: dial 10 + room’s number

TRAMSPORTATION SERVICE / TRANSFER

We offer a free shuttle service between the hotel and the historic area of ​​Funchal.
For more information and reservations, please contact our Concierge by dialling 9.

TRAVELS & PLANE TICKETS

To confirm any details of your trip or for any other kind of clarification, please contact our Concierge by dialling 9.

UMBRELLA

It is provided for your personal use during your stay at our hotel. If you wish to purchase one of our umbrellas, please contact our Concierge by dialling 9.

UNIVERSAL PLUG ADAPTERS

Please contact “Operator” dialling 9.

VALET PARKING

Contact our Concierge team and we will be happy to park your car. Please, dial 9.

VOICE MAIL

If you have any message on the answering machine, there will be a flashing flag on your phone. To listen to the messages on the phone, please press the message button and follow the instructions. For further information, please contact the “Operator” by dialling 9.

WATER

It is safe to use tap water, either for personal hygiene or for drinking, however we recommend that you choose bottled water for consumption.

WAKE-UP CALLS

Let us know if we can help you wake up. Please contact “Operator” by dialling 9.

WHEEL CHAIRS

For further information, please contact our Concierge by dialling 9.

WI-FI

A complimentary Wi-Fi service is available in hotel guest rooms and in public areas.